Technical Skills And Related
- Networking Technology
- System Administration
- Troubleshooting & Technical Support
- Cloud & On-Premises Services
- IT Security
- Customer Service & End User Support
- Firmware & Hardware Configuration
- Vendor Management
- Automation & Process Improvement
Certifications and Education
My Computer Career, Westerville, OH - Graduate March 2020
Information Technology Security Administration
Current Certifications: CompTIA A+, Server+, Network+, and Microsoft Technology Associate: Security, and Networking Fundamentals
Work Experience
MWE Sales & Westinghouse, IT Specialist, Columbus, OH. Jan 2022 – Current
- Administered and optimized the entire suite of Microsoft services, including Microsoft 365, Intune, Defender, Azure Active Directory, Exchange Online, and SharePoint, ensuring seamless operations and robust security across the organization.
- Managed the setup, maintenance, and support of computers, network, and IoT infrastructure, contributing to enhanced system reliability and efficiency.
- Assisted in the deployment and upkeep of both cloud-based and on-premises technology services, ensuring they met organizational needs and performance standards.
- Provided expert troubleshooting and support for user-related computer issues, leading to improved user satisfaction and reduced downtime.
- Coordinated with third-party technology vendors to resolve issues promptly, maintaining smooth and efficient IT operations.
- Assessed and fortified the organization's security posture, implementing targeted remediation strategies to protect against vulnerabilities.
Decision One, Computer Technician, Urbancrest, OH. Sept 2020 – Dec 2021
- Delivered technical expertise in configuring and installing computer components, hardware, and software, including performing system updates and upgrades.
- Programmed motherboards, updated firmware, and ensured optimal performance and compatibility across systems.
- Managed the procurement of parts needed for computer repair and refurbishment, maintaining efficient inventory and minimizing downtime.
- Conducted imaging, implemented antivirus measures, and provided comprehensive troubleshooting, diagnosing, and resolving all technical issues.
- Cross-trained and mentored newly onboarded team members, ensuring they were proficient in all facets of operations.
Other Experience
Lowes, Customer Service Associate, Lancaster, OH. Apr 2019 - Nov 2020
Hugus Fruit Farm, Orchard Associate, Rushville, OH. N/A